Refund Policy
Returns & Exchanges
Due to the nature of our products, all sales are final. For hygiene reasons, we do not accept returns or exchanges on hijabs.
Damaged or Faulty Items
• We take great care in ensuring each piece meets our quality standards. However, if you receive a faulty or damaged item, a claim must be made within 7 days of delivery.
• We aim to respond to requests within 7 days and if eligible refunds can take up to 14 days to be completed.
To Be Eligible:
• The item must be unworn and in its original condition • Proof of the issue must be provided (photo/video)
• When submitting a claim please include your order number
• Submit your claim at : jihanaali123@yahoo.com
If approved, we will offer a replacement or refund. Please note we reserve the right to refuse any returns that do not meet the above conditions.
You can always contact us for any further questions at :